What time is Check-in/Check-out?

Check-in: 14:00 Check-out 11:00
Guests with the 2 meal plan, please advise us if checking in after 21:00.
(Restaurant last order: 21:00)

What does it cost to extend check-out time?

Standard check-out time is 11:00.
Check-out after this is costs an additional 1,620yen per hour per room.

Can I use a credit card?

You can use your credit card at many locations throughout the hotel, including the Front desk, hotel restaurants, retail stores, ski and lift ticket sales and at Bear Mountain. We accept:
Visa, JCB, UC, DC, MC, AMEX, Dinners, Nicos, Jaccs and Saison.

Is there an ATM within the hotel?

There is no ATM within the resort area or hotels.
The nearest ATM can be found at the Seven-Eleven or the post office located in Shintoku (15mins by car).

Are there any places to eat outside of the hotel restaurants?

The hotel has the only restaurants located within the resort area .
However, a few restaurants, taverns and snack bars can be found in nearby Shintoku.

Is there room-service?

Sorry, room-service is not available.

Do you have pyjamas for children?

We have 100cm pyjamas and small size slippers suitable for children that we can prepare in advance, please contact the front desk.
Amenities, such as toothbrushs, are only available in one size.

Do you have a baby bed?

We have a limited number of baby beds available for rental free of charge, the beds are 70cm x 120cm.
For sleeping with your children we also have bed guards, limited number available free of charge.

Is there a coin-laundry?

Coin-laundries are located on the 2nd floor of the south wing (lobby) and 1st floor of the north wing. There are two washing machines and dryers in each area.
Washing machine: 200yen for one cycle
Dryer: 100yen for one cycle
Laundry detergent is available from the store for 105yen.

Is there a nursery?

The Sahoro hotel has a nursery during the winter season only (Dec-Mar).
Suitable for children aged 2-6. Bookings are required.
Open hours are 9:00-12:00, 13:00-16:00.
Cost is 2,700yen for half day and 5,400yen for full day.

Can my pet stay with me?

We have a special housing area just for dogs.
A limited number is able to be accommodated at any one time.
Reservation required.
2 cages for large dogs
4 cages for small dogs
Cost is 2,700yen for a large cage and 2,200yen for a small cage.
Pets are not allowed in the hotel or guestrooms.
Please prepare and bring with you anything your pet may require, such as pet food, snacks and toys.

Can I rent a car?

Sorry, no rental service is available at the resort.
We handle car rental at Shintoku station.
Please contact Shintoku-cho Tourist Association for reservations and inquiries.